All returns must be authorized by BestofAudio
After customer receives product(s) ordered, all sales are final, no exchange, no return for refund, only applicable warranty for repair if product is not working, refer to our warranty policy.
An item that was defective or damaged upon receipt can be replaced with the same model only. All returns must include original factory box, original factory packaging (foam, plastic, wrappings, etc.) unfilled warranty cards, all instruction booklets and paperwork. Do not deface original factory cartons or packaging in any manner. We will not accept a return if packaging is not in its original condition. All returned merchandise must be in its original mint and clean condition. Returns on damaged or scratched merchandise will not be accepted. All returns must include all the factory accessories which come with the item. No returns will be accepted if any of these packed accessories are missing. All returns require an RMA (Return Merchandise Authorization). Your RMA number will be valid for 30 calendar days after it is issued. We must therefore receive the returned product in that period.
When products is returned it will be inspected. If we do not find any problem with the item returned item. Purchaser will be responsible for payment to have the item shipped back. If a problem is found a replacement unit or repaired unit will be shipped by our warranty department without any additional cost to purchaser. If no problem with returned merchandise found at the time it is tested, purchaser will be required to pay for return of merchandise back.